Returns
Eligible for Return
1. Items received within the last 30 days
2. Items in their original condition, uninstalled and unaltered.
NOT Eligible for Return
1. Made-to-order, custom, or special-order items.
2. Close-out and clearance items.
3. Non-standard finish and lamping options.
4. Small parts and accessories (e.g. bulbs, down rods, extra chains, Palm Fan Blades, etc.)
Return Shipping Options
Option One: Pre-Generated Label
We provide a pre-generated shipping label; a 10% return fee will be deducted from your refund. Please Note: This option is not available for items shipped via Freight Truck or for items shipped to Hawaii, Alaska, or Canada.
Option Two: Customer Arranged
You arrange return shipping with the carrier of your choice, at your expense. Please note: We do NOT reimburse for any shipping fees incurred.
F.A.Q.
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Sales Hours
PHONE HOURS
Monday-Friday 6am - 5pm PST
1-866-203-5392
CHAT HOURS
Monday - Friday 6am - 4pm PST
Saturday & Sunday 6am - 3pm PST